Client questions

Contact the office with a brief description of the matter, your name, telephone number and preferred contact method. Mention any hearing, served document or approaching deadline so that we can assess the priority and arrange an appropriate appointment.

Prepare the papers you have and identify documents you know exist but have not obtained. Reviewing the available material helps establish what is missing and why it matters. We then agree what needs to be completed.

This depends on the matter and the completeness of the facts and documents. Some issues can be addressed during the meeting; others need research or detailed review. We explain what can be assessed and what is needed to complete our advice.

We agree which papers are needed and how to review them at the outset. If an original is required, we arrange delivery and record receipt. Keep a clear list of what you hand over and identify originals and copies.

Yes. Provide the full draft and schedules, explain the transaction and what has been agreed, and mention any proposed signing date. We review obligations, rights, deadlines, safeguards and the consequences of breach or termination, and discuss changes or negotiation points.

The firm provides legal advice, contract drafting and review, negotiation and settlements, litigation, procedural follow-up and other legal services for individuals and companies. The work depends on the matter and the engagement agreed with the client.

After understanding the matter and reviewing what is needed to define its scope, we discuss the proposed work, stages, documents and instructions. The engagement records the scope, fees, expenses and payment arrangements.

Fees reflect the nature, scope and stages of the work and the research and procedures involved. Expenses cover the charges and costs required to perform it. We explain what the engagement includes, how expenses are handled and which amounts depend on later steps.

If a development calls for work outside the agreed scope, we explain what it involves and why it is needed. We discuss the associated fees and expenses before agreeing to undertake it.

The firm is responsible for studying the file and exercising professional care in the agreed work. Outcomes depend on facts, evidence, procedures and the competent authority's decision. We explain our assessment, its reasons and the developments that may affect it.

We agree how to communicate and follow up. We explain significant steps, their implications and the documents or instructions we need. Keeping your contact details current and responding promptly helps the work progress and deadlines be addressed.

This depends on the case or procedure and whether personal attendance is required. We explain when you need to attend, how to prepare and what the firm can handle within the authority granted and the agreed scope.

Notify the office as soon as you receive it. Send a complete, legible copy with the receipt date, how it was received and any attachments. Keep the original so that we can review its contents and associated deadlines or procedures.

Settlement can be considered when terms worth reviewing are proposed. We examine the rights, obligations, safeguards and performance dates, and compare the practical effect with the dispute's course. After those points are explained, the decision is yours.

We handle entrusted information and documents within professional confidentiality and organise access and circulation according to the work required. If another person is to communicate about your file, their role and the limits of their authority are defined.

Tell us whom you wish to authorise, their role and the limits of the information or instructions they may exchange. Defining this at the outset supports clear communication and the confidentiality of the file.

Handover depends on the work and the engagement. It covers the relevant papers and deliverables and the return of originals under the handover arrangements. We explain the file's position and any further steps or dates requiring your attention.

You can begin by explaining the matter and presenting the papers. We then establish whether the proposed work requires a power of attorney or authorisation, in what capacity it should be given and its scope. Tell us about any existing authority relating to the matter so it can be reviewed before action is taken.

We explain which stages can be estimated and what depends on documents, other parties or the schedules of the competent authorities. Where a timeframe can be estimated, we discuss its basis, the factors that may affect it and any revision as circumstances change.

Work begins once the instruction and scope are agreed and the documents, instructions or authority needed to act have been provided, as the matter requires. Where a deadline is urgent, we explain what can be done and what depends on those requirements. Obtain clear confirmation of the action requested and its timing.

It may not be possible to accept work because of its scope, a conflict of interest or the time available to act. We will explain that we cannot accept it. If a deadline is involved, arrange the necessary legal assistance in time and obtain confirmation from the lawyer who will handle the action.